| August 2007
Pre-Order - Advanced Reservation Policy
As many customers are aware many of the model train manufactures are moving towards a more strickly enforced BTO (build to order) policy for many of their new releases.
Presently, most of the major manufacture will announce an item, then give the dealers and distributors a set period of time (usually 30 days) to put together their orders. The manufacture then takes these numbers and produces the product.
In most cases once the product order date has been closed (usually after the 30 days) no additional orders will be accepted by the manufacture. Their distributor/s may continue to accept additional orders but those orders would only be filled if dealers cancel or reduce orders that were already placed.
The major manufactures have been putting pressure on the dealers and distributors to come up with the "Right" numbers. Due to past over ordering some of the manufactures take that final number requested and actually cut it back! This is to help prevent the manufactures and distributors from being left with product that the dealers placed on order but when the product is finally available the dealers lower the actual number they had on order or even cancel the entire order.
Unfortunately the BTO program coupled with the above has started to cause shortages of product, especially if the customer waits and tries to fine product well after the order cut-off or when it finally released to their dealer.
To avoid "Missing Out" some customers started to pre-order/reserve from more than one dealer to increase the odds that they will really get the item they want. This falsely inflates the numbers turned into the maufactures. When the product is finally delivered if too much is left on the manufactures or distributors shelves (or for to long) the manufacture simply cuts back production on future new products. This effects us all!
Due to these changes here is our companies Pre-Order/Reservation Policy:
When you place your order for a item appearing in our "Pre-Order" section with an advanced due date you will receive a LOWER Pre-Order PRICE. (this is the price shown on your order).
Payment in FULL is REQUIRED when you place the order!
Your credit card will be charged when the order is received by Model Train Warehouse or payment will need to be made at the time of order through PayPal.
What if I change my mind?
You may cancel your order up to 2 weeks before the manufactures official release date of the item/s and 100% of your money will be refunded.
In the event the manufacture cancels the project we will refund 100% of your money.
In the event the manufacture delays the project over 2 months and you wish to cancel (due to the delay) we will refund 100% of your money.
Anytime 2 weeks or less from the release and up to 7 days after you receive the item from us, you may cancel or return the item. At that point our companies’ standard RESTOCKING FEE will apply.
This fee is 20% of the price of the item/s (with a $7.50 minimum).
If the item has been shipped to you and returned to us with a valid RA# the restocking fee will apply PLUS we will NOT refund your shipping charges and you are responsible for getting the item back to us post paid. We do not issue call tags or pay for return shipping.
Your order will ship to you automatically when the product arrives at our warehouse.
A Word about "Available On" Dates. The date we place on our Pre-Order listings are provided to us by the products manufacture and we tend to ADD time to those dates. In many cases you will find that our dates are more accurate than some. However there is still the chance that the manufacture will delay a product and this date will be pushed back.
If you see that an item you place on pre-order has gone passed the due date, please drop us an email or give us a call. We will be happy to give you the lastest information we have. In some cases we will already have changed the date and in those cases you will see the word "Revised" in front of the due date.
We understand as a business and as consumers ourselves, no one like to pay for something and not take it home or receive it in a few days of placing the order. Please keep in mind that for many things in life, a "Reservation" requires payment up front. There are many examples of this such as airlines or Amtrak tickets, vacation packages, video games and even for new computer software. In these cases payment is required when the order or "Reservation" is made.
Lastly please note that we consider Pre-Order Item/s as Special Order Item/s hence by ordering you are acknowledging that you have read understand and agree to our policy as outlined above AND that you understand that this is considered a SPECIAL ORDER and that your credit card will be charged at the time the order is PLACED or payment has been made through PayPal.
Thank You For Your Understanding. |
