Model Train Warehouse - Hobbies R Fun

Company Information & Policies Page

Mailing Address 228 East Plaza Street Suite #102-B – Eagle, Idaho 83616

Company Information:

Model Train Warehouse was created to assist the model railroad community by offering fast and friendly service, low  prices and 4 ways to shop.  Our owners have been serving the retail, catalog and mail order industry for over 25 years.  Our staff has over 40 years of experience in these industries with a member of our staff having been an active N Scale modeler since 1978.  With a helpful staff, state of the art inventory and order processing system and fast shipping we are sure you will make us one of your sources for your model railroading needs.

Currently you will can to order 24 hours a day 7 days a week through our secure web-site.

Company Policies: 

Payment – We accept Master Card, Visa, Discover, American Express, Debit Cards, Money Orders & PayPal.

Credit Card Processing – Due to numerous changes in credit card acceptance procedures we require the following:  All information provided by you will be verified manually and electronically with your credit card issuer.  ALL information, name, address, city, state, zip and phone number must match with the information your credit card issuer has on file for you in order for us to process your order and to receive an authorization on your card.  If the information you provide does not match, your credit card company may require that you update that information before they will authorize the sale.

Additional requirements:  If you are shipping to an address other than your billing address, we may require that you place this address on file with your credit card company.  Most credit card issuers will be happy to help with this.  Most will place this information in their alternate address field or in the notes section on your account.  To avoid delays in processing your order, it is best to make sure that ALL of the information you provide to us at the time your order is placed is current and up to date with your credit card issuer.

PayPal – We gladly accept PayPal.   We ship to “Confirmed” addresses only.

Ground packages should generally take 1-7 working days to reach you once your order has shipped.

Please contact us at: sales@modeltrainwarehouse.com to obtain an RA# & our returns address.

All incoming packages MUST have a valid and current Return Authorization Number or they will be refused. (see below)

Exchanges - If wish to exchange an item/s we will allow you do to so providing it is for a like item. (example, a UP freight car for a SP freight car). There will be a 15% exchange fee, minimum $5.00 plus the customer is responsible for the freight.  This applies to current merchandise only.

Special Order or Closeout Items are not returnable.

Refunds - If you wish to return an item/s without reordering, there is a 20% restocking fee, minimum $7.50 and the customer is responsible for the freight.

The return authorization number you are provided by our Customer Service Department must be clearly VISIBLE on the OUTSIDE of the package you return the item/s to us in.

Packages with no visible RA number or an expired RA number will be refused.

All item/s must be returned to us pre-paid.  No COD returns or Call Tag Returns.

Pack all item/s well and it is recommended that you fully insure the item/s.  Any item/s damaged by the customer or that is damaged while in route back to us will be returned to the customer and no exchange or refund will be issued. If the item is damaged, you will need to contact the shipping company you selected to return the item/s back to us and file a claim directly with them.

We will process your exchange or refund once the item/s have been received at our returns center.   This process can take up to 5 working days.

General: - Most items we sell carry a 30 day limited warranty.   Additional warranties (if any) are through the manufacture of the product directly.  We will be happy to provide you with contact information for the manufacture of the item should you need it.

Any item returned for exchange or refund must be in new and resalable condition with all original packing materials, manuals, bags and factory boxes.

Electronics & DCC – Due to the nature of electronic devise such as power packs and signals and ALL DCC items if an item fails to operate as designed we will be happy to work with you and the manufacture to have the item repaired or replaced.  However the final decision rests with the manufacture as to the course of action and resolution.  In some cases the manufacture may deem the failure as begin caused by the customer and this voids any type of repair, exchange, replacement or refund.  On electronic items it is best to contact the manufacture directly before installing or activating the item if you have any questions or concerns.  We can provide you with direct phone numbers for all DCC manufactures.

Sales Tax: - Idaho residents, we will add 6% sales tax to your order.

Colors & descriptions: – The actual item/s colors used on our site, in our flyer, advertising, catalog or on eBay, may not exactly match with the photos we use.  Product detail information and photos are in most cases provided to us directly from the manufacturers. We do not produce these in-house, and hence cannot be held responsible for their accuracy, content or color quality.

Pricing – Prices at our retail store may be higher.  Pricing may vary between our web-site, Ebay Store, Ebay Auctions and print advertising.  

Legal Disclaimer-- All orders are verified when you place them.  Please be advised that we monitor and record customer calls to ensure quality service and for order verification.  Due to our different selling venues all items are subject to prior sale.  All prices and policies are subject to change and daily updates.  We reserve the right to decline the acceptance of any order.

Thank You…Model Train Warehouse - Revised 4/11/08