Pre-Order Policies & Information

Pre-Order - Advanced Reservation

Policy & Information Page!

It has always been our goal (and continues to be) to provide as much information about new items to our customers and make it as easy as possible to buy or reserve new items as possible.

Below we have provided industry information that relates to

"Pre-Orders"And New Products.

As always if you have any questions, suggestions or comments please feel free to drop us an email or give us a call.

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We receive many inquiries about manufacture delivery dates.  A number of our customers ask how Model Train Warehouse seems to have more accurate delivery dates than other companies.

Well we don't have a crystal ball nor do we have all the answers and we do miss dates, but here is something we do differently from some of the other dealers in our industry.

First, the date shown on a manufacture web-site or flyer is the "Arrival Date" TO THEM - once they receive it they have to go through a series of checks, add it to their inventory, place it in the warehouse, fill pre-orders, fill backorders, package and ship it to the dealers.  This process can and does  take several days!   Then once it is shipped to the dealers it should arrive to them within 1-10 days working days.

This means that from the day it actually arrives at the manufacture warehouse, the dealers probably won't have it for another 1 to 2 weeks!   Now that is NOT always the case but you can figure that it seems to be the best rule to follow and seems to be correct 90% of the time.

We in turn based "OUR" projected arrival dates on the above formula!   That is why our dates are generally closer than a company that just takes the manufactures arrival date and uses that.  Also we would rather exercise on the side of caution, that way if the product arrives sooner

it is a win win situation for our customers.

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Pre-Orders/Advanced Reservations

We are currently accepting orders both on our web-site and over the telephone for hundreds of new items!

Phone hours are Monday-Friday 9am-5pm Mountain Time. 

Please note that our phone system does not allow for messages to be left outside of our normal business hours or on the weekends.

Pre-Order/Advanced Reservation Policies

As many customers are aware most of the major model train manufacturers have moved towards a more strictly enforced BTO (build to order) policy for their new releases.

Presently, most of the major manufacturers will announce an item, then give the dealers and distributors a set period of time (usually 30 to 45 days) to put together their orders.   The manufacturer then takes these numbers and produces the product (if the total number ordered warrants moving forward).  

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This Page Was Last Up-Dated On May 1st, 2013.